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FAQs

Account

How can i Create customer account with Lubu Shopping Mall?

How can i Create vendor account with Lubu Shopping Mall?

how do i check my order?

how do i track my order?

Do I need an account to purchase from Lubu?

How do I add a new delivery address to my account?

Would my account be deactivated if I don't use it for a long time?

Accordion THow do I deactivate my account?itle

I forgot the password to my Lubu account. How can I access it?

Payment

How do I pay on Lubu?

My payment was successfully processed but I did not receive an order confirmation. What should I do now?

How can I pay with my credit card?

What currencies does Lubu accept?

I seem not to be receiving emails from RANDOM.ORG. What is wrong?

Are there any hidden or additional charges such as sales tax when I make a purchase on Lubu?

What steps does Lubu take to prevent card fraud?

Why was my credit/debit card declined?

Does Lubu offer payment in installments?

How do I use a gift card / voucher ?

Shipping & Delivery

Can I change my shipping address after I place my order?

Do I have to pay shipping costs to make a return?

Do I also get refunded the shipping charge when returning a product?

What are the delivery costs?

I found the package open and the seal broken on delivery. What should I do now?

I missed the delivery. What happens now?

I have a complaint against the delivery agent who came to deliver my order. What should I do?

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